Terms and Conditions

REGULATIONS OF THE ONLINE STORE www.bzbuas.com

The online store available at www.bzbuas.com is run by BZB UAS Sp. z o. o. with its seat in Wrocław (50-514), ul. Międzyleska 4, entered into the Register of Entrepreneurs kept by the District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register, under the KRS number: 0000661419, REGON 366484052, NIP: 8943095656, e-mail address: sales@bzbuas.com , contact telephone number : +48 71 750 31 70, hereinafter referred to as the Seller.

The regulations of the online store available at www.bzbuas.com define the terms and conditions of using the Online Store and the manner of providing services by the Seller electronically and concluding sales contracts via the Online Store, including, inter alia, the rights and obligations of the Seller and the Customer, the procedure for withdrawing from the contract and the complaint procedure.

The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Seller. Personal data is processed for purposes within the scope and on the basis of the principles set out in the Privacy Policy published on the Online Store website www.bzbuas.com . Providing personal information is voluntary. Each person whose personal data is processed by the Seller has, inter alia, the right to inspect their content and the right to update and correct them.

The consumer may not waive the rights granted to him in the Act of 30 May 2014 on consumer rights (Journal of Laws, item 827, as amended). The provisions of the Regulations less favorable to the Consumer than the provisions of the Act are invalid, and in their place the provisions of the Act shall apply. Therefore, the provisions of the Regulations are not intended to exclude or limit any consumer rights conferred on them by mandatory provisions of law, and any doubts that arise should be explained for the benefit of the consumer. In the event of a possible non-compliance of the provisions of the Regulations with the above-mentioned rules, the priority and application of these rules apply.

The Online Store Regulations and generally applicable law shall apply to Sales Agreements concluded with the Seller. However, the consumer is entitled, before placing the Order, to individually negotiate the content of the Sales Agreement with the Seller by phone or via e-mail.

Contents:

1. Definitions
2. General provisions
3. Services provided electronically
4. Sales contract
5. Order processing and delivery
6. Payment methods
7. Warranty, warranty and complaints
8. Right to withdraw from the contract
9. Out-of-court dispute resolution
10. Provisions final

Appendix No. 1 Model withdrawal form

Appendix No. 2 Notice of withdrawal from the Agreement

1. Definitions

  1. Business day – one day from Monday to Friday, excluding public holidays.
  2. Registration form – an interactive form available in the Online Store that allows you to create a Customer Account.
  3. Order form – an interactive form available in the Online Store that allows you to place an Order, in particular by adding the Goods to the electronic basket and defining the terms of the Contract for the sale of the Goods with the Seller.
  4. Client :
    a) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity,
    b) legal person,
    c) an organizational unit without legal personality, to which the law grants legal capacity – who
    has concluded or intends to conclude a Sales Agreement with the Seller, and who uses or intends to use the Service or Electronic Service.
  5. Civil Code – the Act of 23 April 1964 Civil Code (Journal of Laws No. 16, item 93, as amended), hereinafter also referred to as the Civil Code
  6. Consumer – a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.
  7. Customer Account – Electronic Service, marked with an individual name (login) and password provided by the Customer, a set of data in the Seller’s ICT system, which collects data provided by the Customer, including contact information and the history of Orders placed in the Online Store.
  8. Newsletter – an Electronic Service provided by the Seller via e-mail, which allows all customers using it to subscribe and automatically receive cyclical, free information by e-mail, e.g. about new products, promotions, available to people who have created an Account.
  9. Entrepreneur – a natural person, legal person or an organizational unit that is not a legal person, which the law grants legal capacity, conducting business or professional activity on its own behalf.
  10. Regulations – regulations of the Online Store available at the website www.bzbuas.com .
  11. Online Store – the Seller’s online store available at the website www.bzbuas.com .
  12. Seller – BZB UAS Sp. z o. o. with its seat in Wrocław (50-514), ul. Międzyleska 4, entered into the Register of Entrepreneurs kept by the District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register, under the KRS number: 0000661419, REGON 366484052, NIP: 8943095656, e-mail address: sales@bzbuas.com , contact telephone number : +48 71 750 31 70
  13. Goods – movables available in the Online Store that are the subject of the Sales Agreement concluded between the Customer and the Seller.
  14. Sales contract – a contract for the sale of the Goods concluded or concluded remotely between the Customer and the Seller via the Online Store.
  15. Distance contract – a contract concluded between the Seller and the Consumer as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
  16. Electronic service – a service provided electronically by the Seller to the Customer via the Online Store.
  17. Consumer Rights Act – the Act of 30 May 2014 on consumer rights (Journal of Laws, item 827, as amended), hereinafter referred to as the Consumer Rights Act.
  18. Order – Customer’s declaration of intent submitted via the Online Store, using the Order Form, aimed at concluding a Contract for the sale of the Goods with the Seller, specifying in particular its terms, as well as the type and quantity of the Goods, method and cost of delivery, form of payment and the Customer’s data necessary to perform the contract .

2. General provisions

  1. The Regulations are continuously available on the website www.bzbuas.com , in a way that allows each user to obtain, reproduce and record its content by printing or saving on a carrier at any time.
  2. The Regulations are aimed at both Consumers and Entrepreneurs using the Online Store.
  3. The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Seller. Personal data is processed for purposes within the scope and on the basis of the principles set out in the Privacy Policy published on the Online Store website.
  4. The Seller declares that it complies with all the rules for the protection of Customers’ personal data provided for by law.
  5. Providing personal information is voluntary. Each person whose personal data is processed by the Seller has the right to inspect their content and the right to update and correct them.
  6. The Customer agrees to the collection, storage and processing of personal data by the Seller for purposes directly related to the implementation of the service or goods ordered in the Online Store. Detailed conditions for the collection, processing and protection of personal data by the Seller are set out in the Store’s Privacy Policy.
  7. The Customer is obliged to use the Online Store and the services offered by the Seller through it in a manner consistent with the provisions of law in force in the territory of the Republic of Poland, the provisions of the Regulations, the principles of social coexistence, bearing in mind the respect for personal rights, copyrights and intellectual property of the Seller and persons third. It is forbidden for the user or the customer to provide illegal content.
  8. The Goods may only be purchased by the Customer who has his place of residence or seat in the territory of the Republic of Poland and other Member States of the European Union.
  9. All information about the Goods and Services provided by the Seller via the Online Store (including: descriptions, prices of the Goods) provided on the website of the Online Store, do not constitute an offer within the meaning of art. 66 of the Civil Code, but an invitation to conclude a contract specified in Art. 71 of the Civil Code
  10. The prices of the Goods available on the Online Store website are expressed in Polish zlotys and include VAT.
  11. The prices given in the descriptions of the Goods do not include additional services such as servicing the Goods.
  12. Using the Online Store means any activity of the Customer that leads to the Customer becoming familiar with all the content posted on the Online Store website.
  13. The online store has the right to organize occasional contests and promotions, the terms of which will be provided each time on the website of the online store.
  14. Promotions of the Goods organized via the Online Store cannot be combined, unless the regulations of a given promotion provide otherwise.

3. Services provided electronically

  1. The Seller provides the following free Services via the Online Store: Registration Form, Order Form, Account, Newsletter.
  2. The use of all electronic services available in the Online Store (conclusion of a contract for the provision of electronic services) is voluntary and free of charge.
  3. Using the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
    • computer, laptop or other multimedia device (including mobile devices) with Internet access,
    • access to e-mail,
    • a web browser that supports cookies,
    • Javascript turned on in the web browser.
  4. The customer pays fees related to access to the Internet and data transmission in accordance with the tariff of his Internet service provider.
  5. The services indicated in paragraph 1 above are provided by the Seller 7 days a week, 24 hours a day. Information about possible interruptions in the provision of Services will be made available on the website of the Online Store.
  6. The contract for the provision of the Service consisting in viewing the information posted on the Store’s website is concluded for a definite period of time and terminates when the Customer closes the Online Store’s website.
  7. The customer is obliged to enter data in accordance with the facts.
  8. “Order Form” service:
    • The contract for the provision of electronic services that allows customers to place an order via an interactive form is concluded for a definite period when the customer adds the first good to the electronic basket in the online store and is terminated when the order form is not completed or the completed order form is sent to the seller and placing an Order by the Customer (by clicking the button confirming the purchase and confirming the need to pay the price).
    • The process of completing the Order Form is organized so that each Consumer has the opportunity to read it before making a decision to conclude an Agreement or amend the Agreement.
    • Placing an Order takes place after the Customer has completed the next steps: after completing the Order Form, and then clicking the button on the Online Store’s website confirming the purchase and confirming the need to pay the price – until you click the button confirming the purchase and confirming the need to pay the price, you can modify the entered data yourself (in for this purpose, follow the messages displayed on the website of the Online Store).
    • In the Order Form, it is necessary for the Customer to provide the following data: name and surname (optional company name, registered office address and tax identification number), delivery address (street, house number, apartment number, zip code, city, country), e-mail address, number telephone and data regarding the concluded Sales Agreement: Goods, quantity, place and method of delivery of the Goods, method of payment for the Goods.
  9. The “Account” service (available in the “Log in” and “Sign up” tabs and at the stage of completing the Order Form):
    • The use of the Account is possible after two steps: indicating the e-mail address (login) and password, and confirming the registration by clicking the appropriate link sent by e-mail to the e-mail address provided.
    • After registering, in accordance with the information in the message received to the e-mail address provided, an Account is created.
    • After creating an Account, you can fill in the data in the Account administration panel. These data will be used to place Orders in the Store when completing the Order Form.
    • The condition for registering and creating an Account is the consent of the User or the Customer to the content of the Regulations and the Privacy Policy and to the provision of personal data specified in the Registration Form.
    • The contract for the provision of Electronic services consisting in running a Customer Account as part of the Online Store is concluded for an indefinite period and terminates when the Customer sends a request to delete the Account to the e-mail address of the Online Store or in writing to the address of the Seller.
  10. “Newsletter” service:
    • The contract for the provision of the Newsletter Electronic Service is concluded for an indefinite period and terminates when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link included in each message sent as part of the Newsletter service.
    • The User or the Customer who set up the Account has the option of receiving commercial information from the Seller (including about new products, promotions) in the form of messages sent to the e-mail address provided by the Customer.
    • The use of the Newsletter Service is possible for users and customers who have set up an Account, taking into account the correct e-mail address.
    • In order to use the Newsletter Service, select the appropriate checkboxes in the Account administration panel, in the “Newsletter” tab.
    • The User or the Customer may at any time, without giving any reason, withdraw consent to sending messages via the Newsletter service, by sending to the Seller a request to remove his e-mail address from the subscription to the Newsletter or to unsubscribe using the link provided in each message sent as part of the Newsletter service,
    • The newsletter is sent only to those who have subscribed.
  11. Complaint procedure:
    • In the event of non-performance or improper performance of the Service provided electronically by the Seller, the Customer is entitled to submit a complaint on the terms provided for in the Regulations.
    • Complaints related to the provision of Electronic Services by the Seller and other complaints related to the operation of the Online Store (excluding the complaint procedure for the Goods, which is described in § 7 of the Regulations), the Customer may submit in particular: in writing to the following address: ul. Międzyleska 4, 50-514 Wrocław or via e-mail to the Seller’s e-mail address: sales@bzbuas.com .
    • It is recommended that the Customer provide the following information in the complaint (which will be helpful for the Seller in the course of considering the complaint and may accelerate the complaint process):
      • circumstances regarding the subject of the complaint and the appearance of any defects, e.g. the type of date of the defect,
      • defining the customer’s request,
      • contact details of the Seller with the person submitting the complaint / Customer.
      • The recommendations provided are not mandatory and do not affect the effectiveness of considering a given complaint.
    • the Seller takes a position on a given complaint immediately, but not later than within 14 calendar days from the date of its submission.
  12. The right to withdraw from the contract for the provision of services by electronic means is granted to the Customer who is a Consumer on the terms provided for in the Regulations.
  13. The Customer to whom the Seller provides the Account services, which are continuous and indefinite, has the option to terminate the service contract without giving any reason, with immediate effect. The exercise of this right will take place after sending a notice of termination of the contract for the provision of electronic services in writing or via e-mail.
  14. The Seller reserves the right to terminate the contract for the provision of Electronic Services of a continuous and indefinite nature with a 14-day notice period in the event of a breach by the Customer of the provisions of the Regulations.

4. Sales contract

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store.
  2. The condition for placing an Order is having an active e-mail account.
  3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form is as follows:
    • selecting the Goods by taking further technical steps based on the messages and other information displayed on the website (in particular, the selection of goods takes place by clicking the “Add to basket” button),
    • filling in the relevant data indicated in the Order Form (detailing the data necessary to perform the contract): name, surname, e-mail address, telephone number, delivery address (street, house number, apartment number, zip code, city), as well as making a choice method of delivery and payment methods, and in the case of Clients who are entrepreneurs, the company name, registered office address and tax identification number should also be provided in order to issue an invoice,
    • after the Customer provides all the necessary data, a summary of the placed Order will be displayed (the summary contains information on the description of the ordered Goods, unit and total price of the ordered Goods, including taxes and other fees, delivery costs and other costs, if any, selected delivery method, selected payment method , Customer data),
    • placing an Order is possible after providing the necessary personal data, accepting the content of the Regulations, confirming that you have read the instructions on withdrawal from the contract and clicking the button confirming the purchase.
  4. The Seller allows the Customer to set up a Customer Account via the Registration Form. Registration by the Customer is one-time, voluntary and free of charge. The data provided during the Account registration will be used to process subsequent Orders.
  5. Immediately after receiving the Order, the Seller shall send an e-mail to the Customer’s e-mail address provided during the Order submission procedure, which is also its confirmation. Upon receipt of the above message by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
  6. The message summarizing and confirming the Order contains all the previously agreed terms of the Sales Agreement, in particular the quantity and type of the ordered Goods, the total price to be paid together with any delivery costs and the amount of discounts granted (if applicable to a given Order).
  7. Consolidation, security, disclosure and confirmation to the Customer of the content of the concluded Sales Agreement (its essential provisions) takes place by making the Regulations available on the Online Store website and sending the Customer to the e-mail address provided by the message referred to in paragraph 4 above. The content of the concluded Sales Agreement is additionally recorded and secured in the IT system of the Seller’s Online Store.
  8. In connection with the creation of an Account, each Customer has the option to check the status of the Order after logging in.

5. Order processing and delivery

  1. The delivery of the Goods is available on the territory of the Republic of Poland and other Member States of the European Union and takes place to the address indicated by the Customer during the Order submission procedure.
  2. The delivery of the Goods to the Customer is payable, unless the Sales Agreement provides otherwise. The costs of delivery of the Goods (in particular, fees for transport, delivery and postal services) are indicated to the Customer on the Online Store website when placing the Order, in particular when the Customer expresses his will to be bound by the Sales Agreement.
  3. Personal collection of the Goods by the Customer at the Seller’s premises is free of charge.
  4. The cost of delivery of the Goods may vary depending on the size (dimensions) and / or weight of the Goods or Goods, as well as the country of shipment of the Goods.
  5. The cost of delivery of the Goods outside the territory of the Republic of Poland is agreed individually with the Customer.
  6. The Seller provides the Customer with the following methods of delivery or collection of the Goods:
    • Pickup in person (pickup in person is possible at the Seller’s premises, from Monday to Friday from 10:00 to 16:00, the exact date and time of pickup are determined individually by electronic means),
    • Shipment via the Polish Post,
    • Courier delivery,
  7. The deadline for delivery of the Goods to the Customer is from 2 to 30 days, unless a different date is specified in the description of the Goods or when placing the Order. In the case of Goods with different delivery times, the delivery date is the longest indicated date, but not longer than 30 days. The beginning of the period of delivery of the Goods to the Customer is counted as follows: if the Customer chooses the method of payment by bank transfer, electronic payment or using a payment card – from the date of crediting the Seller’s bank account or settlement account, and if the Customer selects the method of payment on delivery or personal collection – from the date of the Sale Agreement.
  8. The exact date of delivery of the Goods upon personal collection, but not longer than 30 business days, will be agreed with the Customer individually, and then confirmed by the Seller via a message sent to the Customer’s e-mail address. The Customer will be additionally informed by the Seller about the readiness of the Goods for collection by phone or via e-mail. The shortest possible time for preparing the Goods for release in person is 2 days.
  9. Orders carried out for individual customer orders are carried out within the time agreed between the customer and the seller.
  10. If the Seller cannot perform the service related to the Customer’s individual order due to the temporary inability to meet it, the Seller may, with the Customer’s consent, perform a substitute service corresponding to the same quality and purpose and for the same price or remuneration or in a different manner agreed by the parties.
  11. The choice of the method of delivery made by the Customer when placing the Order has a direct impact on the delivery time.
  12. In the event of exceptional circumstances or the inability to complete the Order within the indicated period, the Seller will immediately contact the Customer in order to determine the further procedure, including setting a different date for the Order or changing the delivery method.
  13. When completing the Order Form and in the e-mail confirming the Order, the Customer is informed about the costs of the chosen method of delivery of the Goods.
  14. The Customer is entitled to cancel or change the Order, but no later than until the Seller sends a message confirming the acceptance of the Order, by contacting the Seller by phone or e-mail. Cancellation or change after the expiry of the deadline is possible after consultation with the Seller, in a situation where the Goods have not yet been shipped.
  15. After receiving the parcel, the Customer or a third party authorized by him should, if possible, carefully check the condition of the packaging (e.g. whether it is not damaged, there has been no interference by an unauthorized person, whether the content of the packaging is intact). In the event of damage or other irregularities, the Customer should, if possible, in the presence of the courier, prepare a damage report and notify the Seller of this fact. If the Goods appear damaged, the Seller asks the Customer not to accept the shipment. The recommendations mentioned above do not in any way exclude or limit the Customer’s rights to submit a complaint on the terms provided for in the Regulations. The above-described recommended behavior of the Customer is only intended to help the Seller in determining the causes and liability for the damage. Failure to draw up a damage report to the Goods does not limit the possibility of reporting damage to the parcel. The complaint procedure remains the same, regardless of the application or non-application of the above recommendations.
  16. A customer who is not a consumer is obliged to check the condition of the goods after delivery and in the presence of a representative of the entity performing the delivery (courier, representative of the postal operator). In the event of damage to the shipment caused during transport, the Customer who is not a Consumer should, in the presence of the courier / postal operator’s representative, prepare a damage report and notify the Seller about this fact by phone: +48 71 750 31 70 or via e-mail: sales@bzbuas.com .

6. Payment methods

  1. The seller provides the following payment methods:
    • Electronic payments and payments via a payment card – payments made via the electronic payment system:
      • DialCom24 Sp. z o. o., 60-327 Poznań, ul. Kanclerska 15, NIP 781-173-38-52, KRS 0000306513, current possible payment methods are available on the website https://www.przelewy24.pl/ ,
      • PayU SA ul. Grunwaldzka 182, 60-166 Poznań, NIP: 779-23-08-495, KRS: 0000274399 – current possible payment methods are available on the website https://www.payu.pl/ ,
      • The entity providing online payment services in the field of card payments is Blue Media SA Available payment methods:
        Payment cards:

        • Visa,
        • Visa Electron
        • Mastercard,
        • MasterCard Electronic,
        • Maestro
      • PayPal (Europe) S.à rl & Cie, SCA with its registered office: L-1150 in Luxembourg, the current possible payment methods are available at https://www.paypal.com/pl ,
    • traditional transfer to the Seller’s bank account, indicated in the process of completing the Order Form, as well as in the message confirming the Order,
    • in cash when picking up in person at a stationary store.
  1. The Seller documents the sale of the Goods with a VAT invoice. The proof of purchase is delivered to the Customer together with the Goods or by e-mail.

7. Warranty, guarantee and complaints

  1. The seller is liable to the buyer if the item sold has a physical or legal defect. The basis and scope of the Seller’s liability towards the Customer, in a situation where the sold Goods have a physical or legal defect, have been established by generally applicable law, including those specified in the Civil Code (in particular in Articles 556-576 of the Civil Code).
  2. The Seller is obliged to provide the Customer with Goods without defects.
  3. The Seller is liable to the Customer under the warranty for physical defects (a physical defect consists in the non-compliance of the item sold with the contract) and for legal defects.
  4. A complaint may be submitted, for example, in writing to the address of the Seller’s registered office or by e-mail to the Seller’s e-mail address.
  5. The Seller will respond to the Customer’s complaint immediately, but not later than within 14 calendar days from the date of submission. Failure to respond to the Seller within the above-mentioned period means that the Seller considered the complaint justified.
  6. It is recommended that the Customer provide the following information in the complaint (which will be helpful for the Seller in the course of considering the complaint and may accelerate the complaint process):
    • circumstances regarding the subject of the complaint – the Goods and the appearance of any defects, e.g. the type and date of the defect,
    • specifying the Customer’s request (requesting a method of bringing the Goods into compliance with the Sales Agreement or submitting a statement on price reduction or withdrawal from the Sales Agreement),
    • contact details of the Seller with the person submitting the complaint / Customer.
      The recommendations provided are not mandatory and do not affect the effectiveness of considering a given complaint.
  7. The customer who exercises the rights under the warranty should deliver the defective Goods at the Seller’s expense to the Seller’s address: ul. Międzyleska 4, 50-514 Wrocław. If, for example, due to the type of Goods, its delivery by the Customer would be excessively difficult, the Customer is obliged to make the Goods available to the Seller at the place where the Goods are located.
  8. Goods sold via the Online Store may be covered by the manufacturer’s or importer’s warranty, valid in the territory of the Republic of Poland.
  9. The warranty period of a given Good is indicated in the description of the Good or provided at the request of the Customer.
  10. Detailed terms of the guarantee are presented on the guarantee form issued by the guarantor.
  11. Claims arising from the warranty should be sent to the address indicated in the warranty form. In case of difficulties or additional questions, please contact the Seller by phone or via e-mail.
  12. The implementation of the rights under the guarantee does not exclude the rights under the warranty.

8. The right to withdraw from the contract

  1. Pursuant to Art. 27 of the Act on consumer rights, the Customer who is a Consumer has the right to withdraw from a distance contract without giving a reason.
  2. The right to withdraw from the contract is granted within 14 calendar days from the moment the Customer or a third party designated by him other than the carrier takes possession of the Goods.
  3. In order to exercise the statutory right to withdraw from the contract, the Customer submits to the Seller an unequivocal declaration of will, sending it to the following address: ul. Międzyleska 4, 50-514 Wrocław or to the Seller’s e-mail address: sales@bzbuas.com.
  4. The customer may use the form – Statement of withdrawal from the contract, constituting Appendix No. 1 to the Regulations. The use of the form proposed by the Seller is not mandatory and does not affect the exercise of the Customer’s right to withdraw from the Agreement.
  5. To meet the deadline specified in sec. 2, it is enough to send a declaration of withdrawal from the contract by e-mail or to the address of the Seller before its expiry.
  6. The customer who has used the delivery to the Seller of the declaration of withdrawal from the contract by electronic means will be immediately informed of the acceptance of the declaration of will by e-mail or in writing to the address provided in the Order Form.
  7. The Seller shall immediately, within no more than 14 calendar days from the date of receipt of the declaration of withdrawal from the contract, reimburse the Customer for all payments received from him, including the costs of delivering the goods. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of payment refund, which does not involve any additional costs for him.
  8. The Seller shall refrain from reimbursing the payments referred to above until the Goods are received or the Customer confirms their return, in the absence of the Seller’s obligation to collect the Goods in person.
  9. After withdrawing from the contract, the Customer is obliged to return the purchased Goods to the Seller or a person authorized by him to collect it immediately, no later than within 14 calendar days from the date of submitting the Notice of withdrawal.
  10. In the case of a Customer who has chosen a method of delivery of the Goods other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to reimburse the additional costs incurred by him.
  11. The consumer bears the direct costs of returning the Goods.
  12. The goods should be returned to the Seller’s address: ul. Wittiga 4/9, 51-628 Wrocław.
  13. The consumer is only liable for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
  14. The right to withdraw from a distance contract is not available to the Customer who is a Consumer in relation to contracts:
    1. provision of services, if the Seller has fully provided the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract,
    2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract,
    3. in which the subject of the service is a non-prefabricated product, manufactured according to the consumer’s specifications or serving to satisfy his individual needs,
    4. in which the subject of the service is a Product that deteriorates quickly or has a short shelf life,
    5. in which the subject of the service is a Product delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery,
    6. in which the subject of the service are Products that after delivery, due to their nature, are inseparably connected with other things,
    7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations on the market over which the Seller has no control,
    8. in which the consumer expressly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or delivers Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract with regard to additional services or Products,
    9. the subject of the service is sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery,
    10. delivering newspapers, periodicals or magazines, with the exception of subscription contracts,
    11. concluded through a public auction,
    12. provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision,
    13. delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from the contract and after informing him by the Seller about the loss of the right to withdraw from the contract.

9. Out-of-court dispute resolution methods

  1. The Customer who is a Consumer has the right to use out-of-court dispute resolution methods.
  2. Information on the possibility of exercising such a right and appropriate procedures are available at the offices and on the websites of municipal (poviat) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php,  http://www.uokik.gov.pl/sprawy_indywidualne.php , http://www.uokik.gov.pl/wazne_adresy.php.
  3. For Customers who are Consumers, there are various possibilities of using out-of-court dispute resolution, including:
    • referring a dispute arising from the concluded Sales Agreement to a permanent amicable consumer court referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws No. 4, item 25, as amended), the rules of organization and operation of permanent consumer arbitration courts are specified in the Regulation of the Minister of Justice of September 25, 2001 in on the rules of organization and operation of permanent amicable consumer courts. (Journal of Laws No. 113, item 1214, as amended),
    • requesting the provincial inspector of the Trade Inspection to initiate mediation proceedings for the amicable settlement of the dispute between the Customer and the Seller,
    • using the help of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation),
    • using the electronic method of resolving disputes with the Seller via the EU platform available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL

10. Final provisions

  1. Agreements are concluded in Polish via the Online Store.
  2. The Seller respects all the Customer’s rights under the provisions of Polish law.
  3. Amendments to the Regulations may be made only for important reasons, such as a change in the law, change of payment methods, change of delivery methods – to the extent to which these changes affect the implementation of the provisions of the Regulations.
  4. In the case of concluding continuous contracts on the basis of the Regulations (this applies, for example, to the Account service), the amended regulations bind the Seller if the requirements specified in art. 384 and 3841 of the Civil Code
  5. In the event of concluding non-continuous agreements on the basis of the Regulations (this applies to, for example, Sales Agreements), the amendments to the Regulations will not in any way infringe the acquired rights of Customers who are Consumers before the effective date of the amendments to the Regulations (including: amendments to the Regulations will not apply affect the placed or placed Orders and concluded, implemented or performed Sales Agreements).
  6. In a situation where an amendment to the Regulations would result in the introduction of new fees or an increase in the current fees, the Customer who is a Consumer may exercise the right to withdraw from the contract.
  7. The Seller is obliged to inform the Customers about each change in the Regulations on the website of the Online Store, at least 14 days before the entry into force of the updated version of the Regulations.
  8. The customer has the right not to accept the new wording of the Regulations.
  9. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended. ), the act on consumer rights.
  10. Annexes to the Regulations constitute its integral part.
  11. The Regulations enter into force on May 25, 2018.

Appendix no.1 Model withdrawal form (applies to Customers who are Consumers)

Addressee:

BZB UAS sp. z o. o.

ul. Międzyleska 4, 50-514 Wrocław

e-mail address: sales@bzbuas.com

contact phone number: +48 507 265 115

Statement:

I ……………………………………… .. ( name and surname, or company name ), inform about my withdrawal from the sales contract for the following items:

Item (product name, gross price, or description)
Order number
Invoice number (if applicable)
Delivery address
Date of receipt of the Goods
Reason for withdrawal (can be filled in optionally, for the Seller’s information only)
Other data of the Customer / person complaining about the Goods (address, e-mail address, telephone number):

………………………………

Date and signature ( if the declaration is made in writing )

Annex No. 2 Notice of withdrawal from the Agreement (applies to Customers who are Consumers)

You have the right to withdraw from this contract within 14 days without giving any reason.

The deadline to withdraw from the contract will expire after 14 days from the day:

  1. in which you came into possession of the goods or in which a third party other than the carrier and indicated by you came into possession of the goods,
  2. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods,
  3. in which you came into possession of the last batch or piece or in which a third party other than the carrier and indicated by you came into possession of the last batch or piece,
  4. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first thing.

Cases in which there is no right to withdraw from the contract are described in the Regulations of the Online Store (in § 8 section 14 of the Regulations). The right to withdraw from a distance contract is not available to the Customer who is a Consumer in relation to, for example, contracts where the subject of the service is a non-prefabricated Product, manufactured according to the consumer’s specifications or serving to satisfy his individual needs.

To exercise the right to withdraw from the contract, you must inform the Seller (Ewa Lewandowska) of your decision to withdraw from this contract by an unequivocal statement (for example: a letter sent by post or e-mail).

You can use the model withdrawal form, but it is not obligatory.

You can also complete and submit the withdrawal form or any other unequivocal statement electronically on our website ( www.bzbuas.com ). If you use this option, we will immediately send you a confirmation of receipt of the information on withdrawal from the contract on a durable medium (e.g. by e-mail).

To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from the contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.

We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.

Please send back or hand over the item to us immediately, and in any case not later than 14 calendar days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 calendar days has expired.

You will have to bear the direct cost of returning the goods.